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Warranty

Your Chopper Bag will have been built to last a lifetime. So if anything doesn't meet your expectations, please know you can contact me to arrange for repairs or warranty claim. The warranty is limited to the construction of the bag. Sewing and composition and is also limited by the use and treatment of the bag at the time of failure. Claims can also be made for canvas performance if your bag is made from the Defab range of canvas.

Repairs

Because Chopper Bags are handmade using all the same products every time, repairs are always possible regardless of age.

If your Chopper Bag receives an injury, and accidents do happen, please know it can be returned to base for repairs.

Cost can be discussed before work is carried out.

Terms and Conditions and Returns

By ordering a custom bag through this website you are agreeing to completing the purchase and receiving the bag in due course.

All bags are to be paid in full prior to being manufactured. Once the order including payment has been received, you will be contacted with a date of dispatch.

All items are sent using a standard postal service that includes tracking and signature on delivery.

Returns or change of mind;

If you change your mind and wish to cancel your order prior to manufacture this is no problem provided specific materials have not been sourced for your order. If particular tools or materials have been purchased for your bespoke order, the refund may have the price of this deducted.

If your order has been manufactured it will be up to my discretion as to whether a refund and or return can be done. Bags of a particularly bespoke nature, with personalised features such as monogramming and certain extras may not be eligible for refund/return. Bags that have been ordered from a standard range without extras or personalisation may be eligible for a refund/return.

Postage costs will not form part of a return as they are not refundable by the supplier, and postage return costs are the responsibility of the buyer.

Rest assured, each item is manufactured and sent with utmost care and with high production standards to avoid disappointment. Which is why they can be backed with full warranty and returns policy.

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